Shipping

USPS First Class is a standard form of shipping which comes with tracking information but does not come with insurance should the package get lost.  Shipping time depends on where in the US or world the package is going.

* We are not able to estimate shipping time for international orders, as this is heavily influenced by each country's customs rules and regulations, as well as the type of shipping that the customer chooses.*

Packages that were delivered and stolen from your door or postal cluster box (apartment style) are not covered by the shipping service's insurance.

-----------------------------------------

Our shipping is contracted out to both FedEx and the United States Postal Service, and is not handled by any entity controlled or influenced by Violetchachi.com. We unfortunately do not have any further insight into the shipping systems of either FedEx or USPS than what is publicly available through a tracking number. AFTER an order is shipped, customers should direct all questions, inquiries, and problems related to their package directly to the customer service team of the shipping service they selected. Customers understand that Violetchachki.com does not control or have any influence over shipping delays, lost packages, damaged packages, or stolen packages, and agrees to hold harmless Violetchachi.com from any of the aforementioned issues. 

If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier directly (either the United States Postal Service or FedEx – depending on the shipping method selected). Violetchachi.com is not responsible for items that are stolen from your door or apartment style cluster box. We do not issue refunds or credits for packages that the carrier confirms as being delivered.